Got questions about our pawsome products?

Yes! Jo and Clair develop, pack and ship all products from our manufacturing centre in Killorglin, Co. Kerry. Orders that are destined for the UK are shipped via our UK based distribution partner.

If you do not see an improvement in your pet, get in touch.

If you're not certain whether a product is suitable for your pet or not, take a look at our super quick product suitability reference.

Holistic, when applied to pet products, means it takes a whole-body approach to your pet's health. Instead of focusing on just treating symptoms, holistic products aim to support your pet's overall wellbeing by addressing physical, mental, and sometimes even emotional aspects. The effectiveness of holistic products can vary depending on the specific product and your pet's individual needs.

Holistic products are not replacements for traditional veterinary medicine.

Our products contain organic ingredients, sourced from certified and registered companies, operating to the highest quality standards. Details of our suppliers can be provided on request (including MSDS).

All chemical drugs are derived from plants. Our products are the same but take longer to work as they are in their natural state. As a result, there are some products that should not be given to your pet if they are on certain medications. If in doubt, drop us an email outlining the prescription and we'll get right back to you.

No medicinal properties are claimed for any of these items but they can help in the maintenance of good health. Whilst we are happy to discuss any problems your dogs may be experiencing, we are not authorised by law to either offer a diagnosis or prescribe any treatments and may only give general information and teach you how to look after your own pets. If you are in any doubt about the health of your pet, you must always consult your vet in the first instance.

The best holistic approach is to integrate and use all appropriate therapies, taking the best from each. We do work with a number of vets via referral for tailored support, and can provide you more information on this as required.

If your pet is either trying to conceive, pregnant or lactating or taking prescribed or over the counter medicines or suffer from any allergies, sensitivities or on-going health problems then it is advisable that you contact your vet as appropriate for advice before using any of the products.

All our products are sourced by us and tested rigorously before being released on the market. However, if your pet does experience a reaction (similar to humans, any animal can have a sensitivity), please get in touch with us and we will investigate the situation fully.

We operate a tight operation here and will do our utmost to facilitate any changes to an order. However, once the item has left us (i.e. is in transit), it will not be possible to make any changes.

At present we will only ship automatically within Ireland or the UK. If you are looking to ship elsewhere then please get in touch to arrange a delivery estimate. We can ship all over Europe and the US.

We also have a number of stockists in Ireland, UK and across Europe. For details please refer to our stockists page. 

Please note: We can not ship "Golden Paste" outside of Ireland currently as it must be chilled at all times.

To avail of free shipping, simply spend €100 / £100 and the delivery will be completely free.

Orders placed through our online store are fulfilled by us (Jo & Clair), in our Kerry HQ. Typically, orders within the Republic of Ireland are processed and shipped within 3 - 5 working days via An Post registered delivery. We expect it to arrive within two working days depending on the An Post system.

UK and international orders are processed within 3 - 5 working days and can take up to 7 working days to arrive.

We also have a number of stockists in Ireland, UK and across Europe. For details please refer to our stockists page. 

Shipping fees are calculated based on weight outside of Ireland and can sometimes be more economical to order a number of items together.

There is a flat shipping fee of €5.00 for our Irish customers.

If you receive a product that is not up to the high standards we maintain, we'll happily send out a replacement. Simply contact us directly and we'll sort it out.

All orders are tracked. If for whatever reason, your delivery does not arrive, please contact us. We can check the tracking number and either refund or replace your order if your package has gone missing.